LANCOM Config Service

With the LANCOM Config Service you receive competent support for the configuration of your devices directly from the manufacturer. Benefit from our know-how during a remote session or order a LANCOM technician for on-site services.

LANCOM Extended Support Times

The LANCOM Extended Support Times are our assurance to you that LANCOM Support is on standby for you outside of normal business hours. Whether it’s after work, over the weekend, or on public holidays—you can service your network infrastructure secure in the knowledge that LANCOM Support is at your side.

LANCOM Enterprise Support Access

Our full-service package for safeguarding networks with more than 100 devices benefits you in several ways. Very short response times ensure that your support case is processed within 2 hours. Major incidents are addressed within a maximum of 30 minutes. Thanks to the proactive support concept, potential problems are identified and avoided in advance. If necessary, network specialists from our 3rd-level support are available 24 hours a day, 7 days a week. Alternatively, you can use the option of extended service hours. However you decide, this special service assures the maximum availability of your network services and long-term reductions in downtime.

LANCOM Premium Support Access

LANCOM Premium Support Access offers you a maximum of service: Our 2nd-level support will address your network issues within a response time of 4 hours—guaranteed. You receive our Premium Support Access with extended service hours from 8:00 AM – 6:00 PM on weekdays (10/5) (all times CET). Rely on us to back you up, whatever you need—so you can be sure of secure networks.

LANCOM Emergency Support

Benefit from quick, solution-oriented emergency support with a reaction time of max. 30 minutes. This way, your network is perfectly safeguarded and you receive fast help in case of emergency.

LANCOM Warranty Advanced Option

The LANCOM Warranty Advanced Option extends the manufacturer warranty from three to five years. The advantages include the free processing of repairs and our LANCOM Service for two extra years. What’s more, you can cut your network downtime to a minimum because, thanks to the included advance replacement service, you receive a replacement device on the next business day.

LANCOM Warranty Basic Option

The LANCOM Warranty Basic Option extends the manufacturer warranty from three to five years. The advantages include the free processing of repairs and our LANCOM Service for two extra years.

LANCOM Serial Adapter Kit

Internationally, analog telephone connections are just as common in the business world as the predominant ISDN connections in Germany. The operation of international networks thus places particular demands on remote maintenance options and for high-availability of the gateways and thus requires different interfaces than the ISDN common in Germany. Apart from conventional analog telephone lines, mobile telephone networks such as GSM or GPRS may, in certain cases, represent the only way of providing remote maintenance without broadband or other cabled access. In response to these requirements, most LANCOM models with a serial interface can be extended with an additional WAN interface with the use of analog modems, GSM or GPRS.

LANCOM IAP Mount

The LANCOM IAP Mount is an equipment for the flexible mounting of LANCOM IAP devices. Thus, the robust mount is ideal for the secure mounting on top-hat rails or poles in rough environments.

LANCOM Wall Mount (LN)

The LANCOM Wall Mount (LN) consists of one wall bracket with kensington lock, one padlock, and one drilling template. It offers optimal anti-theft protection for LANCOM devices in LN housing and maximum flexibility for the installation of access points at walls or ceilings.