Product Category: Support Products

With the LANCOM Config Service you receive competent support for the configuration of your devices directly from the manufacturer. Benefit from our know-how during a remote session or order a LANCOM technician for on-site services.

The LANCOM Extended Support Times are our assurance to you that LANCOM Support is on standby for you outside of normal business hours. Whether it’s after work, over the weekend, or on public holidays—you can service your network infrastructure secure in the knowledge that LANCOM Support is at your side.

Our full-service package for safeguarding networks with more than 100 devices benefits you in several ways. Very short response times ensure that your support case is processed within 2 hours. Major incidents are addressed within a maximum of 30 minutes. Thanks to the proactive support concept, potential problems are identified and avoided in advance. If necessary, network specialists from our 3rd-level support are available 24 hours a day, 7 days a week. Alternatively, you can use the option of extended service hours. However you decide, this special service assures the maximum availability of your network services and long-term reductions in downtime.

Benefit from quick, solution-oriented emergency support with a reaction time of max. 30 minutes. This way, your network is perfectly safeguarded and you receive fast help in case of emergency.