PRIVACY POLICY AND TERMS OF USE

Company Privacy Statement

MICROSERVE Security Systems W.L.L. respects your privacy. Whenever you visit our website (http://microserve.qa/) or use our services, we collect and process your personal data in accordance with our policy. 

The statement applies to all the items, products, solutions, and support found on the MICROSERVE website. Any personal information given online will be strictly kept confidential.

Collection of Personal Information

MICROSERVE may collect data, including personal information while you use our website. “Personal information” is any information that can be used to identify an individual and may include a name, address, email address, and phone number.  

We collect personal information for a variety of reasons, such as:

  • Sending marketing communications
  • To enable the use of certain features of our website.
  • For providing customer service.

Third parties may unsubscribe from any future communication by following the link provided in the initial message or contacting privacy@microserve.qa. In some instances, MICROSERVE and the third parties we engage may automatically collect data through cookies, weblogs, web beacons, and other similar applications. This information is used to better understand and improve the usability, performance, and effectiveness of the website and to help tailor content or offers for you. Please read “Cookies and other Web Technologies”.

Uses of  Personal Information

The collected personal information will be used for the purposes of operating our business, delivering, improving, and customizing our website, sending marketing and other communications related to our business, and for other legitimate purposes permitted by applicable law.

Some of the ways we may use personal information include:

  • Delivering a solution, you have requested.
  • Analyzing, supporting, and improving our solutions and your online experience.
  • Personalizing websites, newsletters, and other communications.
  • Sending communications to you, including for marketing or customer satisfaction purposes, either directly from MICROSERVE or from our partners.

Access to Personal Information

MICROSERVE makes good faith efforts to honor reasonable requests to access, delete, update, suppress, or correct your data. If we are unable to honor your request, we will provide you with an explanation. If you need additional assistance or help with accessing, correcting, suppressing, or deleting your personal information, please contact us directly through email at privacy@microserve.qa. We will respond to your request within 30 days. We will provide an explanation for why we are not honoring your request.

Communication Preferences

We give you the choice of receiving a variety of information related to our solutions. You can manage your communication preferences by sending us a message through email: privacy@microserve.qa or by mail to: MICROSERVE Security Systems W.L.L., No. 6, Al Rayyan Complex, Al Rayyan Rd. 150, Musheireb 13, Doha, Qatar.

By using our website, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use.

Sharing Personal Information

We may share your personal information with third parties for the purposes of operating our business, delivering, improving, sending marketing and other communications related to our business, and for other legitimate purposes permitted by applicable law or otherwise with your consent.

We may share personal information in the following ways:

  • With business partners, service vendors authorized third-party agents, or contractors to provide a requested service or transaction.
  • During negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or to another company.
  • To a request for information by a competent authority if we believe disclosure is in accordance with or is otherwise required by, any applicable law, regulation, or legal process.
  • In aggregated, anonymized, and/or de-identified form which cannot reasonably be used to identify you.
  • If we otherwise notify you and you consent to the sharing

Security of Personal Information

MICROSERVE implements physical, administrative, and technical safeguards designed to protect your personal information from unauthorized access, use, or disclosure. We intend to protect the personal information entrusted to us and treat it securely in accordance with this Privacy Statement. We also contractually require that our suppliers protect such information from us. Unauthorized access and use of such information is not permitted. Unauthorized use or disclosure of personal information is prohibited.

Retention of Personal Information

MICROSERVE will retain and use your personal information as needed to comply with our business requirements, legal obligations, resolve disputes, protect our assets, and enforce our agreements.

Use of Cookies and other Web Technologies

Like many websites, MICROSERVE uses automatic data collection tools, such as cookies, embedded web links, and web beacons. These tools collect certain standard information that your browser sends to our website.

No industry standard currently exists on how companies should respond to “do not track” signals, although one may develop in the future. 

Linked Websites

We may provide links to other third-party websites and services that are outside our control and not covered by this Privacy Statement. We encourage you to review the privacy statements posted on those websites (and all websites) you visit.

Interaction

MICROSERVE website users should be aware that the information they provide will be widely available to others, and may be used to contact you, send you unsolicited messages, or for other purposes over which neither MICROSERVE nor you have control. MICROSERVE is not responsible for the personal information or any other information you choose to submit.

Children’s Privacy

If you believe that we may have collected personal information from someone under the applicable age of consent in your country without proper consent, please let us know using the methods described in the Contact Us section and we will take appropriate measures to investigate and address the issue promptly.

How to Contact Us

We value your opinions. Should you have questions or comments related to this Privacy Statement, please email our Legal and Privacy department, privacy@microserve.qa.

MICROSERVE Privacy Statement Updates

We may update this Privacy Statement from time to time. The revised version will be posted here, with an updated revision date. You agree to visit these pages periodically to be aware of and review any such revisions. By continuing to use our website after such revisions are in effect, you accept and agree to the revisions and abide by them.

The MICROSERVE Privacy Statement was posted as of March 14, 2022.